Our Reviews

Great experience.Friendly, efficient and reasonable 👍👍

Sam was a wealth of information and so professional in all that she did to help me make the right decision in my purchase. I have been recommending her and Jessica Chevrolet to all my friends. Thank you! I love my truck.

Great service as always My inspection was completed in a timely manner.

Fast and easy transaction. Service techs are great to work with.

Great experience. Everything ready on time & as expected.

Guy who helped me with car was helpful and polite

My second truck I bought from jessica. It's like. A hometown dealership everybody no you and they're so helpful it's where I do business!!!

Had a great experience start to finish. Everything was well explained and easy to understand, and every question I had was answered thoroughly.

Kept me informed about my car throughout the visit, I couldn't of asked more from them, great experience

Great service professional

Had scheduled an oil change, wiper replacement and new tire pressure monitors. While waiting, opted to look at a new vehicle. Waited 3h for the original service request. Neither the wiper blades nor tire pressure monitors were replaced and, all of a sudden, my car requires potentially $1200+ worth of work across multiple systems? Have never encountered this situation for the 8yrs I've been a customer. Very disappointed.

Very good

John was wonderful to work with! He was helpful in finding me the car I was looking for and helped me get the best deal!

It was fast and easy

Zach was great to work with. He combed the inventory until he found exactly what I was looking for an then some. He, and the whole Jessica Chevrolet team, made the process very easy, painless and stress free. I absolutely love my brand new Equinox and look forward to another buying experience in the future.

We love Jessica Chevrolet ❤️ And the young man Evin that helped us through the process was very helpful and informative. We love our new Truck. It's our third purchase from them. There by far the best dealer ship around.

Samara Clar provided an excellent buying experience!!!

I have never had any problems taking my vehicle for maintenance at Molye/Jessica Chevrolet. I look forward to doing more business with them in the future.

Love the place, I'm telling everyone

I never have a problem. Troy always keeps informed has they work on the car.

Always great service!

It was great. Super friendly staff. Knowledgeable.

Great service.

It was a pleasant , no pressure environment. I was greeted warmly as soon as I entered. I was in control of the sale. Zac and garth were patient with me as I asked questions. All other employees were cordial as well. The day I picked up my car went seamlessly. Highly recommend this dealership!

Fast friendly service!

Always a good experience. Troy is always Polite and helpful

Wonderful customer service.

I don’t think all the discounts I had were applied. I had a coupon for work plus I had GM rewards points I don’t see either applied to my bill. I provided my member number for the rewards points. And I supplied mailed to me coupons from Jessica at drop off

Got there at 9 am left at 3 pm Way to long

Manager Bill Masten and sales representative Evan Masten were both excellent!!

I didn't have a vehicle for 6 weeks due to the part I needed being on backorder with GM. Made it very difficult to do daily things with no vehicle.

Service was as scheduled, well done and staff were pleasant.

Service dept. got me in and you had a battery for my enclave in stock - service like the “good old days” - John Davis

Seems to be running less fluidly under new ownership.

Very friendly and prompt service.

My salesperson was very knowledgeable and helpful setting up all the new features on my new Equinox as she had been all through the process of finding exactly the car I wanted. I would most certainly recommend Jessica Chevrolet dealership.

Service completed timely - friendly

First time at the service department. My experience was very good. My vehicle was done fairly quickly. All my questions were answered and while in waiting for my vehicle my question that I had inquired about was looked into more in depth and explained to me with a print out for me.

Easy experience with the purchase of my new Silverado EV

Everyone was very helpful and respectful

Amazing

Took longer than I expected

All went well

Easy going, and no pushy sales.

Quick clean deal as usual

Samara was wonderful

Very nice service team

Nice and easy. sach was great to deal with

Salesperson was great answered all our questions and no pressure

Service was excellent

My experience was great! I was brought right in told it would be about an hour and a half worth of work. It only took about an hour and 20 minutes. They took the time to clean up my windshield from the previous year when a different dealership put on my inspection sticker and left glue residue all over the windshield. The technician took the time to clean all of that up that my windshield was clean. My vehicle came back just the way I left it. I enjoy bringing my vehicle to Jessica Chevrolet and feel that it’s in really great hands with the technicians and staff that work there

Zach Smith worked diligently locating my new vehicle out of state and getting it delivered and setup. He kept in touch via text and phone calls during the entire process. He also introduced me to the Jessica Chevrolet service team and gave a brief tour the service and waiting area.

Very friendly and personable experiance

I’m pleased that I made the right decision during my visit. They provided detailed information regarding my current car issues and helped with the process of moving forward with the right vehicle.

My experience at Jessica Chevrolet was excellent from start to finish. I had the pleasure of working with Samara Clar, who made the entire process smooth and stress-free. She was friendly and transparent throughout our interactions, which really put me at ease. Her approach made what can often be a stressful buying experience feel seamless and enjoyable. I'd definitely recommend both Samara and the dealership to others looking for a great car-buying experience.

Got my truck right in and out

Outstanding! Zach and Jessica were great to do with!

They handled my blazer diagnosis and repair professionally.

ATTENTIVE, COURTEOUS SERVICE FROM EVERYONE WE MET!

Great experience. Clean dealership and smooth process. Scott was excellent.

I worked with Evan as my salesman and Bill the sales manager, both did a great job. I will tell others about my great experience and semd them to Jessica chevrolet

Very positive experience. Scott was a professional, knowledgeable, courteous sales representative and a pleasure to work with. All the contacts I had at Jessica were the same. I have had many interactions with many dealerships throughout the years both through my work and vehicle shopping, and the Jessica employees are tops. This experience will be passed on to our many grand family….

Nice people work there!

Very friendly and helpful

It was fast, efficient and seamless!

Easiest Car Purchase

Routine oil change and yearly inspection. Fast service and nice personnel.

Was excellent smooth going

Friendly and hard working crew.

Always friendly and knowledgeable. Service was easy to schedule and done in a timely manner.

From sales to service, Jessica Chevrolet in Honeoye Falls NY has been a great experience. Just had a few accessories for my Colorado installed and they did a very professional job. Everything fits perfectly and looks great! The guys in the service office are very friendly and knowledgeable.

Great salesperson(Samara) was absolutely great and attentive and patient. However was disappointed with the vehicle not in condition for delivery. It was not cleaned in anything close to show room condition.

Scott was very knowledgable and efficient

Evan and Bill worked very hard to earn my business. I wanted a 2 car purchase (lease), and they did a great job. Evan was very professional and I will (already have) recommend Jessica to others.

Needed extensive work done to my vehicle. The staff at Jessica Chevrolet were upfront and happy to assist with what I needed.

Very professional

From the test drive until the delivery John Stauffer was very through in explaining the all the details about the new Equinox. He made sure that I was able to understand all the symbols in the car and how to operate them, since we no longer are provided manuals. He was very determined and a lot of patience to make sure I was comfortable before leaving the dealership. He is a great salesperson and one I would recommend to anyone. Jessica Dealership is very fortunate to have personnel that is personable.

Scott was FANTASTIC!!! No tricks, honest, and straight forward

Evan and Bill were great to work with making a 2 vehicle purchase with me. I made several referrals to them the day after making my deal, and I will definitely be returning in the future. If you're undecided where to shop for chevy products, do yourself a favor and check out Jessica Chevy.

Always a pleasure..

I had a wonderful experience at Jessica Chevrolet! Zach made everything easy, gave us all the details we needed to make the best decision for us, and was fun to work with along the way!

Excellent customer service. Fantastic mechanics. Would not take or vehicle anywhere else. Thanks

Amazing experience! Everyone was so professional and helpful! Jessica and Zach helped me find our dream family car and we are so grateful! You will not regret going to Jessica Chevrolet!

nice people and did what what i asked will be back thankyou

Sam was an excellent salesperson. We had some difficulty with the deal, but she worked everything out and kept me well informed all through the process. She did a great job, and I will definitely be going back to her when I'm ready for my next car.

Received excellent service and encountered a very friendly environment!

Everyone I met during my recent visit to Jessica Chevrolet were so helpful and ready to answer any questions I might have had in choosing my new vehicle. I would recommend them to anyone buying or leasing a new car. I love driving my new green trailblazer!

Zach was a great salesman, 4th vehicle I’ve purchased from him

Been doing business with Jesica/Molye for 30 years. Never anyone else. And Jessica has really upgraded the service communication system for its customers. The only issue they should address is their phone system. You get into a recorded message area and it’s very hard to get thru to a specific person.

Scott Hosbach was extraordinarily helpful throughout this process. He was knowledgeable and kind. He was a pleasure to do business with!

everyone did a great job.Zack Smith was great

Scott was helpful and knowledgeable.

all good.

Troy is the best

Service team is very friendly and helpful. I appreciate that they gave me a loaner vehicle when they found they needed to keep my truck overnight.

They are great over at Jessica Chevy. Always helpful and always very kind. They take good care of your vehicle and always call you when there is more work than expected. I will always take my vehicles to Jessica Chevy

All the service on my truck was done without issue. They kept me informed throughout the process.

Great service. Quick and easy.

John was fantastic from beginning to end!

It was a great experience

My experience was great!

fast

Awesome service

We walked in from a different dealership and was met by Scott. He asked the right questions and cut right to the chase with the right vehicle. I was shocked when he said he had only been in this line of business for a few years. His knowledge was excellent, and he showed us what was important to us (and not what the previous dealership tried to show us)!

My experience here has been top notch from Sales to Service! With every encounter, they make me feel like family. I will never go anywhere else ever again!

Great service as always, friendly service employees!

Thank you so much, Sam for all of your knowledge, support, and patience as we navigated purchasing our first Traverse. We love it!

We are extremely pleased with Jessica Chevy. Zach Smith is the finest sales professional we have ever worked with and we will continue to come back to Jessica to work with Zach.

My wife and I have relocated back to Hemlock, NY from Indiana and were looking for a Chevrolet dealer with whom to establish a relationship. I had done some cursory comparative analysis of dealers within reasonable driving distance including talking with friends who live in the area- some of whom drive a considerable distance to other dealers. I have an Extended Warranty that I purchased with my Vehicle when we lived in Indiana, and the dealer there - who handled all of my Service work - ensured me that the warranty was conveyable forward. When in Indiana, my dealer handled all the transactional details required of any claims and so the process we transparent to me. From conversation with the Warranty company, now that I am no longer going to the Warranty seller, it is incumbent on me to facilitate the various facets of Warranty communications and transactions. As part of my search for a new Chevy Dealer I was looking for willingness to provide support with Warranty transactions should they be required. I decided to have a simple Service - Oil Change/Tire Rotation/Multi-Point Inspection - performed at Jessica Chevrolet as a trial experience and included scheduling on-line to trial that system-to-dealer functionality. NOW mind you - I had inquired with Senior Leadership at Jessica Chevy regarding the Warranty by phone on several occasions prior - and was skeptical from the experience. Still, I thought - maybe he didn't take good notes - or misplaced them - or he was too busy - or their voicemail system doesn't work? AND - not to discount the value of good Leadership - In my experience what really matters is the quality of the people with whom the customer interfaces directly and those who do the work. My experience with Customer Facing representatives in Jessica's Service Department was excellent from several key perspectives. My experience with Harrison Hicks in the Scheduling and Servicing of my Vehicle - on the phone and in person - from start to finish - was excellent! The shop appeared clean and organized, as did the waiting area and showroom. My experience with Troy Appleby was also excellent. When I introduced the topic of the Warranty I had purchased when in Indiana, he was familiar with the company and OFFERED TO ENGAGE ON MY BEHALF as my intermediary with the Warranty company where I had thought it would have to facilitate. Both gentlemen were Personable, Professional and Competent. I am extremely pleased with my initial Service experience and promise of Warranty support - despite the initial stumble with leadership - and am hopeful for our ongoing relationship.

No

Very friendly, courteous and quality service. Always with a warm welcoming smile.

Troy is awesome. He’s the reason we bring our truck to you guys. Don’t ever lose him.

Sam was efficient and easy to work with.

Although expensive to do the work it was necessary and worth having it done at a certified GM facility by experienced mechanics. Managers were, as always, very informative and friendly. The job was completed in the estimated time and in a professional manner.

Everything went smooth all the staff was very friendly and helpful. Picked up new vehicle on a day that was promised.

Professional, friendly staff. Never rushed. I always feel welcomed and respected.

Went in for detailing, fid a great job.

Always friendly Troy is great to work with

Scott Hosbach was phenomenal. He went above and beyond to find the car we needed as a family. He shows passion for his job and you can tell he genuinely loves what he does.

Scott Hosbach provided an exceptional car-buying experience. He made the process both seamless and stress-free. He was extremely knowledgeable about the vehicle, patiently demonstrating the features clearly.The final price was exactly as we negotiated, with no last minute surprises. He even came in on his day off so my son could attend the finalization of the paperwork. I will definitely be recommending Scott Hosbach at Jessica Chevrolet to my friends and family.

First time using this place very happy will be back

I really enjoyed how friendly the service department was!

Good job - right on schedule

My visits are always pleasant.

This dealership is the best dealership that has treated me like I am important no matter what is wrong or the price I paid for my car. They treat everyone special like they care about all their customer's not just certain people that have a luxury car. When you walk in, they know who you are everyone says hi and if there is something wrong you always can talk to someone even if it's not the general manager someone will look into it for you if you're not satisfied. They don't treat you like you don't know what you're talking about when you go to service and just put you off. Like I said this is the best dealership even though I have to drive far to get there it's worth it. To be a woman and be treated like your special and they care and everyone gets treated like that no matter who you are. Mary Alexander

Great customer service and efficient

There might be 5 stars if it wasn't for a certain lack of communication following a service and repair on my vehicle. Thanks to the combination of advancement in technology and environmental concerns regarding emission there appears to be MANY probes and monitor sensors, some that require time and driving milage to reset. This was not made clear upon completion of the costly replacement of a faulty vapor sensor. Meanwhile I had made an appointment for my annual N.Y. State inspection, for about a week later, and it failed due to two troubles that had not "reset" yet. I was told I had to drive 40 or 50 miles and it would clear. THEN I bring it back and pay an additional $10,00 for the completion of the inspection which took another hour of waiting. All could have been avoided if the need to travel X number of miles to clear the trouble indications was explained, which by the way did NOT show up as an engine light violation after the repairs were done. There was no way of my knowing about it other than by the service dept.

Everyone in the service department is very friendly and greet customers very well. My appt was at 8 am. Took me right in and I was out by 8:45. I will continue to use this dealership for my needs.

Great service as always

Troy, the Jessica Service Manager, is a gem. Very solid, professional, and matter of fact. I very much appreciated the fact that he kept me informed by phone as they learned more about what was happening with my vehicle

I had absolutely no issue with the service department. My only complaints are about pricing and overall experience. First, service was very costly for a first 5000 service. Because the car was bought used, I had to pay for the 5000 service (only the first one is included, but only for new cars). Moreover, several filters (AC and engine) were dirty and needed to be replaced. Which was surprising and made me think those were not new when I bought the car. And they were very expensive. I also had to change a back windshield wiper, and even with a discount, paid more than $30. I could have gotten a new one myself for half the price. Lastly, even though it is not a requirement, a quick outside and inside cleaning is always nice. All my previous dealerships did so. Not in this case. That was disappointing. So people were nice and respectful, but service costs and overall quality of service were fair at best.

Friendly and no pressure

Troy always is helpful with our car issues..he is the BEST

Very thorough

Sam was very helpful. Enjoyed doing business with her.

Start to finish, they made us feel welcome and treated us like we were an important part of their dealership. They helped us find the best deal and helped us with the finance part also. Great job all around.

Great experience. Very knowledgeable staff.

Nice people, did not take long

Great experience from scheduling on-line, to customer service in the shop, to having everything done in a timely manner.

Scott was very helpful and forthcoming with information and a very competitive deal making my decision lease from Jessica Chevrolet final.

I had an oil change, inspection and the 2 a year detail! AMAZING! My car looked brand new, inside and out. What a great job. I'll be back after winter to have it done again. Thanks to all of you at Jessica!

Went in for an oil and filter change on Monday they didn’t get to it till Tuesday morning but I have other vehicles to drive so I wasn’t worried.

Fast and friendly

Got a NYS inspection for my truck. Scheduling was easy, and both the man checking me in and the technician were very friendly.

Buying a car can be an anxiety producing experience. It's a big deal for most people. Sales Rep Zack Smith made the purchase process simple. He listened first, then proceeded with options and allowed us time to decide how to proceed.

I dropped my vehicle off at 5:30AM for a 10:00AM appointment. When I arrived at 2:30PM I still had an hour wait. I wish I was informed that drop offs get done whenever unless I tell them when I will arrive to pick it up. Other than the delay, the service was good.

Great job. Glad we were able to use our warranty and everything was fixed as expected! Slight miscommunication in regards to our warranty because the service manager was out but it got sorted out and was a positive experience.

Service department very helpful as usual!

Poor

Troy is the best!!!

Very professional in and out

they always do an excellent job taking care of my car

My sales guy was great had an excellent experience and will recommend Jessica dealership

Your service guys are helpful, engaging and do everything they can to meet our needs.

Service and Sales have been amazing.

Experience was quite pleasant, no issues. Our salesman Zach Smith was excellent in helping us to find the right vehicle at the right price I wanted to pay. Transferring the vehicles was extremely easy and simple. I will be back.

Good service

Great Service

Sam was incredible and patiently walked us through a number of options. There was absolutely no pressure to buy and it was clear she her main concern was that we ended up with the right vehicle for our family. This was by far the best car buying experience I’ve ever had. It was actually quite enjoyable. We will be back when it’s time to upgrade my wife’s vehicle. Thank you, Sam. You were great!

Troy and the whole team ALWAYS take good care of my truck

Friendly service very clean, waiting area.I will definitely make sure that I bring all of my car needs to jessica chevrolet and the future

Excellent customer service from start to finish. Professional, friendly and knowledgeable. Great team !!

It was easy

John was great to work with. Garth made the financing simple and easy and actually a pleasure. I've told as many people as I can and will continue to suggest folks visit you guys. Thanks again Mike Roberts

Friendly staff very accommodating!

All staff very polite and professional.

They are great, I got right in for my appointment, no issues

Things went good. Did not take to long

Samara Clar was wonderful, as was the rest of the team. I would recommend Jessica Chevrolet to anyone I know who is looking for a new vehicle.

Very helpful, courteous. Service performed as detailed on time with no fuss, even reminding me about points to use.

Great service department.

Zach was very thorough and had everything ready for me when I picked up the Trailblazer.

The service was excellent. I only gave 4 stars as this was the first time that I was charged a surcharge of 3% for using a credit card.

The service was excellent. Everything I asked about was taken care of.Troy even got service taken care of with my GM points. Thanks.

I stopped in to see if I could get some wiper blades and I was able to get it done within a short amount of time. Thank you, Troy!

Exam and William Mastin and Garth are excellent to deal with

Great experience from time we walked in until we drove away with our new Trax!

Great service

Doing a excellent job.